Returns Policy
Returns Policy
We hope you are happy with your Olive Glow order. If you change your mind, you may request to return an eligible product within 14 days of receiving your order.
Return Conditions
To be eligible for a change-of-mind return, products must be:
• Unused
• Unopened
• In their original packaging
• In a resalable condition
• Returned with the original product seal fully intact
For products supplied sealed for health or hygiene reasons, the right to cancel may be lost once the product has been unsealed after delivery where the relevant legal exemption applies.
This does not affect your statutory rights if a product is faulty, damaged, incorrectly supplied or not as described.
How to Request a Return
Please email:
within 14 days of receiving your order and include your order number.
After notifying us, eligible goods must be returned within a further 14 days.
Please do not return products without contacting us first.
Return Postage
Customers are responsible for the cost and safe return of unwanted products.
We recommend using a tracked postal service and retaining proof of postage.
Refunds
Once your eligible return has been received and checked, your refund will be processed using the original payment method.
For eligible change-of-mind cancellations, standard delivery costs will also be refunded where required by UK law.
If you paid extra for an upgraded delivery service, such as express delivery, the additional delivery cost does not have to be refunded.
Faulty, Damaged or Incorrect Orders
If your order arrives faulty, damaged, incorrect or not as described, please contact:
as soon as possible.
Please include your order number and photographs where appropriate so we can resolve the issue.
Nothing in this Returns Policy affects your statutory rights.
This Returns Policy applies to products purchased directly from oliveglowsunless.com.
Last updated: September 2026